Terms of Service

1. Scope of Service: Bespoke Curation & Private Concierge

China Vibe operates exclusively as a boutique travel design studio, private concierge, and cultural experience curator. We design highly tailored itineraries and coordinate premium logistics on an independent basis.

To ensure the highest level of flexibility, privacy, and exclusivity for our guests, China Vibe deliberately deviates from the model of traditional mass-market travel agencies or public transport carriers; as such, we do not directly operate as a licensed travel agency or transport carrier ourselves.

Instead, we act strictly as your dedicated coordinator and curator—handpicking, vetting, and booking independently licensed transportation fleets and official historical site logistics on your behalf to craft your seamless journey. All bookings made through China Vibe are subject to the terms of these independent third-party suppliers.

2. Passport Details & Real-Name Booking

To secure bookings for historical sites in China (such as the Great Wall, Terracotta Warriors, or Forbidden City), you agree to provide accurate, up-to-date passport details for all members of your party.

• Data Use: We use this data strictly for ticket purchase purposes.
• Accuracy & Liability: It is your responsibility to ensure the accuracy of the passport information provided. China Vibe shall not be held liable if entry is refused by any venue due to incorrect, expired, or mismatched passport details provided by you.

3. Independent Third-Party Suppliers (Private Transportation)

All transportation services coordinated by China Vibe are provided by independent contractor individuals or companies who are not employees or joint-venturers of China Vibe.

• For Private Transfers: Vehicles and drivers are operated by independent local transport providers. Any transport-related issues—including but not limited to traffic accidents, travel delays, vehicle breakdowns, or items left behind in the vehicle—are the sole legal and financial liability of the transport provider. Passenger injuries sustained inside the vehicle are covered under the transport provider's mandatory commercial vehicle insurance.

While China Vibe bears no legal or financial liability for such third-party incidents, we will, purely as a gesture of goodwill and to safeguard your travel experience, make reasonable efforts to facilitate communication between you and the transport provider to help resolve the issue.

4. Cancellation & Refund Policy

• Standard Cancellation (> 24h Before Departure): You may cancel your reservation more than 24 hours prior to the scheduled departure time for a refund of your tour fare, minus the 3.5% non-refundable credit card processing fee charged directly by the payment gateway (Stripe) and any non-refundable real-name admission tickets already issued on your behalf. China Vibe retains 0% processing fees.
• Late Cancellation (< 24h Before Departure) & No-Show: Cancellations made within 24 hours of scheduled departure time, or guest no-shows, are strictly non-refundable for the private vehicle, dedicated chauffeur scheduling, and pre-purchased tickets.
• Real-Name Admission Tickets & Supplier Policies: All historical site admission tickets, cable car passes, and train tickets are purchased in advance under each guest's passport identity. Once issued through ticketing suppliers, tickets are subject to official venue and supplier non-refundable policies.
• Weather & Mountain Ride Operations (Toboggan / Cable Car): Outdoor mountain rides (such as the alpine toboggan slide) are operated independently by scenic area authorities and may temporarily pause operations during light rain or wet track conditions for visitor safety. In such events, guests can descend via the chairlift on the same line, or wait for track drying; private chauffeur service and Great Wall touring proceed as scheduled. In the rare event that the entire Great Wall scenic area is officially closed by government authorities due to extreme severe weather warnings, a flexible date reschedule or refund (less the 3.5% gateway fee) will be provided.

5. Physical Requirements, Injury, and Travel Insurance

• Physical Exertion: Our itineraries (including Great Wall hiking, Terracotta Warriors visits, and city walking tours) involve various levels of physical exertion and outdoor elements. You agree that you and all party members are in suitable health for the booked itinerary.
• Insurance Condition: China Vibe does not provide medical or travel insurance. It is a strict condition of booking that you carry active international travel/medical insurance.
• Injury Disclaimer: China Vibe and its coordinators shall not be held liable for any minor or major injuries, illnesses, or medical emergencies sustained during the tour (such as slips, falls, heatstroke, or physical exhaustion). Any medical expenses must be claimed through your personal insurance.

6. Personal Property

You are solely responsible for your personal belongings (such as belongings like cameras, phones, wallets, and passports) during the journey. China Vibe and the coordinated third-party transportation suppliers are not responsible for any lost, stolen, or damaged personal items.

7. Governing Law

These terms and any services coordinated by China Vibe shall be governed by and interpreted in accordance with the laws of the People's Republic of China.